Privacy Policy

1. About Us

This Privacy Policy applies to Nimbong Tebal Pty Ltd, trading as NTPM Australia ("we", "us", "our"). We operate the website at ntpmaustralia.com and supply premium hygiene and tissue products to Australian businesses.

We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following personal information when you use our website or contact us:

• Full name
• Email address
• Phone number
• Company or organisation name
• Industry or business sector
• Distribution region
• Message content and product enquiry details

We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health or financial information) through our website.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Send us an email or call us directly
• Interact with us at trade events or in person

We may also collect information automatically through cookies and analytics tools when you browse our website (see Section 9 below).

4. Why We Collect Personal Information

We collect and use your personal information to:

• Respond to product enquiries and provide information about our products
• Send product catalogues, samples, or pricing information you have requested
• Communicate with prospective customers, distributors, and business partners
• Improve our website, products, and services
• Comply with legal and regulatory obligations

5. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure website hosting with SSL/TLS encryption in transit
• Access controls limiting who can view enquiry data
• Regular review of data held to remove information that is no longer needed

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are generally retained for up to 3 years.

6. Disclosure to Third Parties

We may disclose your personal information to:

• NTPM Holdings Berhad (our parent company, based in Malaysia) for the purpose of processing and fulfilling product enquiries
• Website hosting and IT service providers who assist us in operating our website
• Email service providers used to manage and respond to enquiries

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Overseas Disclosure

Some of the third parties we disclose information to are located outside Australia, including in Malaysia where our parent company NTPM Holdings Berhad is headquartered. By submitting an enquiry to us, you acknowledge that your information may be transferred to, stored, and processed in Malaysia or other countries where our service providers operate.

We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the Australian Privacy Principles.

8. Your Rights — Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or out-of-date information. To make a request, please contact us at:

We will respond to access and correction requests within a reasonable timeframe (generally within 30 days). In some circumstances, we may be unable to provide access — if so, we will explain why.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors use the site. We may use tools such as Google Analytics to collect aggregated, anonymised data about site usage.

You can configure your browser to refuse cookies or to alert you when cookies are being set. Note that some parts of the website may not function correctly if cookies are disabled.

To opt out of Google Analytics tracking, visit: tools.google.com/dlpage/gaoptout

10. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can try to resolve it:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with the date of last update shown at the top. We encourage you to review this policy periodically.